Thanks for shopping with us. If you are not entirely satisfied with your purchase, we're here to help. Returns
You have 14 calendar days to return an item from the date you received it.
Contact us within: 3 days of delivery
Ship items back within: 14 days of delivery
To be eligible for a return, your item must be unused and in the same condition that you received it.
Just make sure you request a Returns Merchandise Authorization (RMA) number and send your item(s) back to us within 14 days of receiving your order. Receiving your RMA:
Email us at [email protected]
to ask for your RMA.
Explicitly state the reason why you want to send your item(s) back. If an item is faulty, please provide details why. If you like to exchange an item because the fit isn't right, tell us the replacement size. To request a refund, select how you would like to be credited. This needs to match the original payment method used. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product's detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products.
Products purchased at full price are eligible for Return&Exchange for a full refund within 14 days from the date that the Product was delivered to you. We can't accept returns for:
Returns and exchange details
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
There is no refund or exchange on corsets and other intimate apparel. If for any reason you find a product to be faulty, please let us know, we may be able to help.
Please, keep in mind the compulsory taxes on the customs.
In case when your order has been delivered and you deny to pay the taxes according to the legislation of your country, we are obliged to withhold the return charges from the amount payed to the Irina Krutasova.
Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Irina Krutasova and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided.